US Service Technician (m/f/d)

Are you a passionate service technician? Do you enjoy face to face customer interaction and travel?  We offer you the opportunity to travel and work across the USA and Canada! Join our US service team and provide vital technical support on our filling, freezing, thawing and shaking units from our award-winning Single Use Support portfolio. Foster lasting customer relationships and shape the future of biopharmaceutical innovation with us!

We are an Austrian based company with an east coast location with customers nationwide.

Your tasks

• Install, handover and commissioning of our systems at the customer's site
• Carrying out the so-called Site Acceptance Tests (SAT) together with the customer
• Initial training of the systems to the operators on site
• Ongoing service, repairs and maintenance of the systems
• Fault analyses (electrical, mechanical, control technology)
• Development of the best possible technical solution and troubleshooting
• Customer Support: you are the main contact for customers on technical matters. You will provide technical support and training to customers to help them operate and maintain systems.
• Documentation and Reporting: you will keep accurate records of all work, repairs, and maintenance performed to a GMP standard.

Education

• Completed technical training in the relevant field, electrical experience desired
• Training in refrigeration technology would be advantageous
• Siemens/Delta V Software experience would be advantageous
• Excellent written and spoken English required, Spanish and/or German would be an advantage
• Friendly and confident demeanour with customers
• Ability to efficiently and systematically work alone
• Willingness and ability to travel up to 90% of the time, both nationally and internationally
• Must possess a valid driver's license
• Legal authorization to work in the U.S. is required. We do not sponsor employment visas, now or in the future