Manager of Sales Operations (m/f/d)
The Manager of Sales Operations will optimize sales processes, enhance CRM and analytics capabilities, and support data-driven decision-making across the commercial team. A key focus will be building and managing a comprehensive Sales Training Academy to support continuous learning and performance improvement.
Your tasks
- Optimize and standardize sales processes to improve efficiency and scalability
- Manage and enhance the CRM system, ensuring data quality, reporting, and user adoption
- Analyze sales performance metrics and provide actionable insights for growth
- Support sales forecasting, pipeline management, and revenue reporting
- Develop and oversee a Sales Training Academy, including onboarding and ongoing training programs
- Implement and manage sales enablement tools to increase team effectiveness
Education
- 5+ years of experience in Sales Operations, ideally in bioprocessing or life sciences
- Strong understanding of the full sales cycle from lead generation to order management
- Proficiency with CRM platforms (e.g., HubSpot, Salesforce) and sales analytics tools
- Experience in sales enablement and training program development
- Proven ability to design structured learning programs for commercial teams
- Excellent analytical, communication, and cross-functional collaboration skills